Friday, December 17, 2010

The Saga of the TV!

Well, rather than blog about it, I just copied the following off of Facebook!  I wrote it as Tom was talking to various people, first the "Geek Squad" or "Black Tie Service"??  Then Panasonic, then the repair service in Pueblo.  After well over an hour on the phone, the simple ending was too funny!




Our NEW Panasonic HD Flatscreen tv just went out. Argh



about an hour ago via Mobile Web  ·  · 


    • Michelle Reed Rogers Was it a black Friday door buster???
      about an hour ago via Facebook Mobile · 

    • Judy Brooks McCormick Nope
      about an hour ago via Facebook Mobile · 

    • Jamie Lee Wollman Oh no
      about an hour ago · 

    • Judy Brooks McCormick 
      oH yeS.... Calling Geek Squad now. . . Asking stupid questions. . . Best Buy. . . Street, NO STREET - we don't live in the POBox. . . Forget the snow, what about the tv. . . Extended Warranty. . . Florida is nice this time of year. . . No I have it here. . . Again,,,, I will tell you again. . . NO service in this area???? Hold Hold Hold OH NO - talk to someone else, give all the information AGAIN!!!!! ARGH. STREET - Coal Creek (again), two words, yes we have coal mines, what about the tv??? What?? Describe it all again. . . (OH MERCY ME. . .!) Did you hang up after all this time?? No, we have had NO problems prior, it was good, really, HONEST. . . PLEASE, JUST FIX OUR TELEVISION... Still on phone. . .

      Will update more later. . .

      (We keep a notebook with a record of all purchases, dates, times, phone calls, problems, phone numbers, serial numbers etc etc)

      57 minutes ago · 

    • Judy Brooks McCormick 
      Okay, I took a shower while he's STILL on phone. Now it's to Panasonic, it's under "double warranty" and Panasonic is first?? Now they want us to take it off the wall (that takes three people) and remove ALL wires, cable, speakers etc., and plug it back in and tell them what it does. Tom said no - it sizzled, and we don't want to plug it back in. He told them he felt it would be hazardous to our home. So now we have to call a repair service??? Good Grief. All this for a television that's less than three months old???

      What ever happened to Old Fashioned SERVICE????? And we paid how many hundreds for this warranty??

      13 minutes ago · 

    • Judy Brooks McCormick Okay, we called the repair service in Pueblo, they simply diagnosed it over phone, part is on order, should be in Monday. Now was that REALLY so hard?????
      2 minutes ago · 

    • Judy Brooks McCormick LOL!!
      about a minute ago · 
Posted by at

2 comments:

  1. JudyDecember 31, 2010 at 11:09 AM

    Just as a follow-up. TV was fixed in good time, by D&D Electronics in Pueblo. It's back, hope for good! But D&D was very professional, friendly, and got the job done! Thanks Dave!

    ReplyDelete
  2. JudyMarch 15, 2011 at 4:11 PM

    And another follow-up: D&D Electronics never was paid by Panasonic, they told him they had changed their warranty on this tv - Best Buy's expensive warranty doesn't kick in for a year (that we paid hundreds for) so lesson learned: Don't buy from Best Buy.
    We are still having problems with this tv and now can't get it fixed. . . May take an attorney.

    ReplyDelete

Subscribe to: Post Comments (Atom)